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ONLINE/MAIL ORDER: everything you ever need to know!
Terms and conditions, Guarantee, legal stuff, posting info, payments, copyright........

All available work has price listed; to purchase:- E-MAIL: pamelarandal@hotmail.com or PHONE: 01436 675969.
Please also note: for work marked sold: - I usually have other originals available in the same series, just call and I can
email photos directly to you.

Pay safely online with PAYPAL from anywhere in the world, your painting will be securely packaged and sent within 1-2 days following receipt of cleared payment.
All mail order payments taken by secure PayPal - you just need an email to use it, totally secure encrypted site, no need send card or bank details, all done through the Paypal site.

Commissions: terms: deposit payment of 50% of total price, balance paid on completion, before despatch.
Any painting also reserved for up to 4 weeks, on payment of deposit.

Major Debit and Credit Cards taken at all events.

Mailing details: UK - Parcelforce/courier, tracked and insured, overseas ask for details.

FOR ALL PAINTINGS SOLD ONLINE: If you message or email me, I will send a whole series of PHOTOS of any painting you are interested in - taken in daylight, artificial light, close ups, different angles, showing frame, etc. This is so you get the most accurate depiction possible of the painting you are buying.

CANVAS: paintings on canvas sent worldwide, most are framed, others unframed with painted edges, ready to hang or frame.
All canvas is finished with several applications of a permanent satin varnish (not glossy) which also has UV protection, so no need
for glass.

Work on PAPER: mailed flat with mount/backing only, clear-wrapped ready to frame.
Price difference - for example large painting on paper, framed - listed at £365, mounted unframed £295.

NOTE: Canvas or paper can not be rolled up due to likely damage to the surface, the layers of painting medium, texture, etc.
(Framed with glass: large sizes only available for collection, or at events and exhibitions, not mailed due to weight/safety)
Personal delivery also available within certain areas of Scotland.
FRAMES: photos of all frame options emailed on request.

PRINTS: I have never allowed prints or reproductions of any kind of my work, all paintings are one-of-kind originals ONLY.
Any individual or gallery selling prints of Pamela Randal Fine Art will have legal action taken against them.

FAQ: Q: Can I get a print of the painting I like?
No, sorry, I have never made prints, you lose all the light and effects painted in the original,
plus every painting is a unique one-of-a-kind.
Q: Can you paint me a copy of this artist I like but can't afford?
No - surprisingly I've been asked this a number of times.
Copying is theft. Really bad thing to ask another artist to do. See if the one you like makes prints and buy from them!
Q: The one I like is sold, can you paint another one?
Yes, although the scene and colours will be similar it will still be an original painting.
Q: Love this painting but I need a different size........
No problem, a similar one can be painted in the size you would like.
Q: Can you come and talk/demonstrate to our group/club?
Sorry, I no longer teach classes or lecture.
Q: can you post to the USA/Australia/ etc?
Absolutely, we send all sizes airmail, securely packed, all over the world, often to the USA. (see above)
Q: I paint myself, how do I get sales and make a living at it? (if I had £1 for every time I get asked this, I wouldn't need to paint!)
Years of study. Practice, practice practice......then once you get customers liking your work, spend many many hours weekly
working on the business part, marketing, all the essential online stuff, exhibit all over the place, never stop learning,
never stop experimenting, never stop enjoying it, never stop.....!! :)

Terms and conditions/Guarantee/Privacy Policy::

I offer a money-back guarantee* I want you to love your painting, so please always request the set of photos for any painting, but if you are not happy with it for any reason, contact me within 48 hours of delivery, return in new condition, within 7 days of delivery for full refund. Any delivery damage problems with a painting please contact me first, so we can sort it out asap. (Please see the notes above re. photos sent for online purchases)

*Exceptions apply to commissioned work made to client's instructions, as sketches and photos including close-ups are sent regularly as work is being done to ensure the painting is just as ordered. Finished commissions sent/delivered after client approval, return only accepted if damage occurs in transit. Pleased to say that over many years I haven't had any commissioned work rejected or returned! :)

All work COPYRIGHT of the artist - this applies worldwide, and remains even AFTER purchase, action will be taken against any unauthorised prints or obvious copies of artwork or designs by Pamela Randal, made in any medium. Licensing not available. All rights reserved.

Privacy Policy/GDPR: Purchasing from me either via the website, facebook shop, or personally, means you consent to the use of your details for the sole purpose of delivery or other information (eg order updates) of goods bought or enquiries. I don't store any buyer information for any reason, except address details for posting parcels to customers, and such details are on a secure password-protected computer. Emails are not used for spam or passing on to third parties, etc., and are only used to answer emails sent to me or to inform customers of delivery or any relevant information, not kept for a mailing list. All online payment information is via totally secure Paypal, I do not have access to any customer payment information other than receipt of payment made.